F.  A.  Q.

Q. Can more than 1 pos (point of sale) window use the same database?

A. This is possible if there are 2 or more POSI software running on 2 or more computers within the same outlet. These computers should also be networked so as to access the same database.

Q. I need the pos window to print out the receipt in an invoice format. Is this feature available?

A. Yes invoice format printout - either on A4 or A5 paper - is available, a sample of which is shown below. Your company logo will be printed out in high-resolution.

The Tax Invoice No. on the top right of the invoice is sequential starting from the number 10000. Please enquire from us if such invoice printout is required.

Q. How many types of discounts are configurable?

A. A total of 9 types of discounts are configurable :

1. Season  - Apply to all items that do not have Promotion & Qty Discounts.
2. Promotion
   1. promotion discount for a specified effective period can be preset on Add Stock window & changed anytime on Inventory window
   2. promotion discount can also be given for a manually entered sale
   3. batch promotion discount for a specified effective period can be set on Inventory window based on department, vendor or outlet
3. Quantity - e.g. 10% off or $1 off for 3 pcs.
4. Extra - manually entered at the end of a sale and will be subtracted from the subtotal in the sale receipt.
5. Adhoc  - manually entered for an item and this will override any promotion discount preset during Add Stock.
6. Time-based  - "Happy-Hour" based on scheduled period of the day. Automatically gives 2 levels of promotion discount for 2 different time periods of the day. Overrides any promotion discount.
7. Mix N Match  - combine 2 or more distinct items for discounting.
8. Membership
9. Member DiscountPlus - discount for a member on top of the across-the-board membership discount.
   
   Note: All aforesaid discounts can be implemented in absolute value or percentage, except for Membership and Member DiscountPlus which are implemented in terms of a percentage on a purchase value.

Q. Can I hold a sale and move on to another customer?

A. Yes. You can click "POS" button at the Main window to open up another pos window. You can use up to 3 pos windows. This is one version of POSI.

Another version of POSI enables the cashier to just HOLD sale receipts and retrieve them easily with a click.

Q. The pos transaction area turns white when I click "Show Today's Sales" or retrieve a previous customer's sales receipt for refund.

A. This is by design to show that you are not processing a sale. To get back to the normal sale mode screen click the "Sale Mode" checkbox at the bottom right of the screen.


Q. What does the "Cancel Sale" button do?

A. This is to cancel a sale in progress. For example if you have scanned in a few items but want to cancel them, you can click this "Cancel Sale" button. This only works if the sale has not been closed yet.


Q. My customer wants to pay by both credit card and cash. Is this possible in the pos window?

A. This is called split payment. Click the "Split Payment" button when closing the sale. In the popup, enter an amount & select the type of card used.

Next key in the cash tendered by the customer into the Cash textbox and close the sale by clicking the Cash button.

If a card is used instead of cash, then simply click on the button showing the card type e.g NETS or Amex.


Q. What kind of barcode symbology should I use for my goods?

A. Since this system is meant for retail outlets, one of the more suitable barcode symbologies is EAN-13 consisting of 13 digits. A sample of such a barcode is shown here.

However some companies prefer to use barcode symbologies that allow alphanumeric characters - ie. both alphabets and numbers. One such symbologies is barcode type Code 128.


Q. What is the correct method in using EAN-13 barcodes?

A. A typical EAN-13 barcode has 4 areas :

1. Country Code
2. Manufacturer Code
3. Product Code
4. A "checksum" digit added by the barcode designing software.

The manufacturer and product code are assigned by the numbering authority of a country.

Although not all vendors have barcodes let alone register their goods with the said authority, this numbering system may still be utilized internally by the retailer. For instance, the Mfg Code & Product Code segments correspond to the Vendor Code & Item Code fields in the Add Stock windows.

The retailer should create & maintain:

A list of Vendor Codes
A list of Item Codes

You refer to these lists when adding stock. By adhering to these pre-determined codes there will be less instances of duplicate use of 2 or more codes. For example there should only be 1 Item Code for the item "Coffee Powder" irrespective of supplier.


Q. Is there a way to show images of products on the pos window?

A. POSI comes with two such functionality.


First you can select the "Menu" checkbox on the top right of the pos window as shown in the screenshot. Initially only one button will be displayed. Right click the button to add more buttons.

To show an image on a button, right click it and select "Set Image". If you prefer to show caption then select "Add Caption to Button". You can choose to add both image & caption.

Next right click again and select "Add/Modify Barcode". This enables you to link an existing barcode to that button. If you attempt to use a barcode that does not exist in the Inventory, the system will disallow this.

When this is done and you place the cursor over the button the barcode associated with it is displayed on the window title bar and on a popup tooltip. Click on that button and barcode will be accepted for transaction - if you are already logged in as cashier.

What more, you can add different categories each showing a different panel of clickable menu buttons when you click on a category name on the bar just below the Menu checkbox.

Another way to display the image of a product is to use the "Lookup" button. When you click on it, a popup window appears. You can conduct a search using the "Search" textbox and then click on a listed barcode. If an image has been associated with that barcode during "Add Stock" or via the Inventory window, that image will be shown in this popup window.

If you are sure the image shown is the right product the barcode that is now already in the "Barcode" textbox can then be used for transaction.